EROAD Manila

Hi, welcome back!

Manila Operations Portal

Your central hub for Customer Care, Tech Support, Quality Assurance, and Service Delivery.

Access workspaces

Performance Dashboards

Team performance, service levels, and operational reporting.

Customer Care Dashboard Customer Care SLAs, live KPIs, call volumes, and agent performance. Tech Support Dashboard Technical escalations, resolution SLAs, and team performance.

Quality Assurance

Select the QA workspace for your team.

Customer Care QA Checking Call monitoring, ticket audits, and feedback. Tech Support QA Offline Troubleshooting accuracy and technical escalations. Service Delivery QA Offline Deployment verification, logistics, and delivery standards.

Quick Resources

HR Portal Internal IT Helpdesk

System Status Checking MongoDB connection... Checking

Shift Schedules Coming later